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+91 92 74 10 90 10

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hello@capixit.com

Email

515, Pratilmall, Kudasan, Gandhinagar

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Shipping Policy

Last Updated: 05-10-25

Thank you for choosing Capix IT Solution Private Limited (“we,” “our,” “us”).
This Shipping & Delivery Policy outlines how we deliver our digital products, source codes, and IT services to customers worldwide.

1. Nature of Our Products

We specialize in providing digital software solutions, including:

  • Flutter mobile applications (Android, iOS, Web)

  • Laravel admin panels

  • Next.js websites

  • Custom software and IT development services

Since our products are digitally delivered, no physical shipping is required.

2. Delivery Method

Upon successful payment confirmation, your purchased digital product or service will be delivered electronically through one or more of the following methods:

  • Download link sent to your registered email address

  • Access via our secure client portal or support system

  • Delivery through Google Drive, GitHub, or direct email (for customization projects)

3. Delivery Time

  • Instant Delivery: Digital products (like app source codes) are available immediately or within a few hours after payment verification.

  • Customization Projects: For app reskinning or modification work, delivery typically takes 2 to 10 business days, depending on the project scope.

  • Custom Development Services: Timelines are clearly defined in the official project proposal or agreement before project initiation.

We always strive to meet the committed timelines and ensure prompt digital delivery.

4. Delays in Delivery

Delivery delays may occur in the following situations:

  • Client delays in providing required files, credentials, or approvals.

  • Server or internet outages.

  • Technical issues or third-party service interruptions.

In such cases, our team will promptly notify you and provide an updated delivery schedule.

5. Non-Delivery Situations

If you haven’t received your product or access credentials within the promised timeframe, please contact our support team within 24–48 hours at hello@capixit.com or +91 9274109010.
We will verify your payment and resend your digital product or access immediately.

6. No Physical Shipping

Capix IT Solution Private Limited does not ship any physical goods, CDs, printed materials, or hardware.
All products and services are delivered digitally.

7. Customization & Post-Delivery Services

For clients availing customization or reskin services:

  • Delivery timelines depend on project complexity and feedback cycles.

  • All deliverables will be shared digitally.

  • Any post-delivery support, fixes, or minor adjustments will follow our Support Policy guidelines.

8. Refund & Cancellation

As all our products are digital, we do not offer refunds once a product or customization service has been delivered.
Please review our Refund Policy for more details.

9. Contact Us

If you have any questions or issues related to product delivery, please contact us using the details below:

Capix IT Solution Private Limited
📍 Address: 515, PratilMall, Kudasan, Gandhinagar, India
📧 Email: hello@capixit.com
📞 Phone: +91 9274109010
🌐 Website: https://capixit.com